Shipping Policy

1. Order Processing Time

All orders are processed within 2-3 working days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with shipping details (where applicable).
 

Please note that processing times are separate from shipping transit times.
 

2. Shipping Rates

We charge a standard fixed shipping rate on all orders. The shipping fee will be clearly displayed at checkout before payment is completed.
 

3. Shipping Locations

We currently ship to:

• South Africa only
   

If you are unsure whether we ship to your location, please contact us before placing your order.

If you are not in South Africa, but would like to still purchase, please reach out to us.
 

4. Delivery Time
 

Delivery times vary depending on your location and the courier service.
 

Please note that delivery timeframes are estimates and may be affected by:

• Courier delays

• High order volumes

• Public holidays

• Weather or unforeseen circumstances
   

We are not responsible for delays once an order has been handed over to the courier.
 

5. Order Tracking
 

If tracking is available, you will receive tracking details via email once your order has been dispatched.
 

6. Incorrect Shipping Information
 

Please ensure your shipping details are accurate at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to incorrect details, additional shipping fees may apply to resend the order.
 

7. Lost or Damaged Items
 

If your order arrives damaged or does not arrive within a reasonable time, please contact us within 7 days of the expected delivery date

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Please include your order number and any relevant details so we can assist you promptly.
 

8. Contact Us
 

For any shipping-related questions, please contact us